01First order
Bring back carts left behind
When a shopper leaves items in their cart, Sfere sends an email reminder within the hour with the exact items. If they order first, the reminder never goes out
Sfere for retail and ecommerce, sports teams, media and content, banking and fintech, and real estate and rentals
Our platform and team spot the moment a customer is close to buying or leaving, and send the message that brings them back. Here is one of those moments in each sector
Illustrative
Order placed
2 tickets booked
3 stories read
Account opened
Tour booked
Your storeEmail
Your cart is still saved: running shoes, size 10. Finish your order in one click
- Leaves running shoes in the cart
- Gets a reminder by email
- Places the order
Your teamPush
Wednesday's home game: tickets are open to you first until Sunday
- A quieter home game is coming up
- Regulars get first pick of tickets
- A regular books 2 seats
Your newsroomPush
Your morning briefing: 3 stories on the markets, 4 minutes
- Usually reads the markets around now
- Gets the morning briefing
- Opens it and reads 3 stories
Your bankPush
You are one step away from your new account. Continue where you left off
- Stops at the ID check
- Gets a reminder in the app
- Finishes opening the account
Your leasing teamEmail
We have 3 two-bedroom apartments that match your search. Would a tour on Thursday at 5 PM work for you?
- Asks about 2-bedroom apartments
- Gets 3 matching apartments by email
- Books a tour for Thursday
What we run at each stage
Pick a sector and a stage to see what starts each journey, where it is sent, the message and what we measure
Retail and ecommerce
02Comes back
Remind each customer before their usual reorder
Sfere learns how often each customer buys. Our team schedules a reminder a few days before their next order is due, on the channel they open most
03Buys more
Offer what customers usually buy together
Sfere finds the products that sell together in your own orders, then suggests the missing item to customers who bought only one of them
04Stays loyal
Win back regulars who go quiet
When a regular misses their usual rhythm, Sfere flags them while they are still reachable. A win-back journey starts by email and follows up with a push message
Also:Ad audiences that skip people who just bought, and reach people like your best customers
More for retail and ecommerce →Sports teams
01First ticket
Welcome fans to their first game
A fan who buys their first ticket gets a game day guide by email before the game, and the team app the day after
02Comes back
Fill seats for quieter games
Sfere picks the fans who came to similar games and offers them tickets for the next home game before general sale
03Joins and buys
Turn regulars into members and shoppers
Fans who have been to several games this season get the membership offer, and jersey buyers hear about new merchandise first
04Renews
Get season tickets renewed on time
Season ticket holders get a reminder before renewal closes. Fans who have not renewed a week later get a second message on another channel
Also:Sponsor reports that show the real fans each campaign reached
More for sports teams →Media and content
01Signs up
Keep each reader's history when they sign up
When an anonymous reader registers, Sfere adds everything they read before to their profile, so the first newsletter already fits them
02Reads daily
Send each reader the topics they follow
Sfere groups readers by the topics they read and watch. Our team sends digests on those topics at the hour each reader usually reads
03Subscribes
Offer the subscription to the readers who come back most
Readers who return most days get the subscription offer, instead of the same banner shown to everyone
04Renews
Keep subscribers who start reading less
When a subscriber reads half as much for two weeks, Sfere flags them and sends new pieces on the topics they used to follow, before their renewal date
Also:Audience groups that advertisers can buy, instead of impressions alone
More for media and content →Banking and fintech
01Opens an account
Help applicants finish opening their account
Applicants who stop halfway get a reminder that takes them back to the exact step, with a way to reach your team if they are stuck
02Starts using it
Get new accounts into daily use
New customers who have not used their card or set up direct deposit get a short journey that shows them the next step
03Second product
Offer each customer the product that fits them
Sfere uses each customer's own activity to pick the product that fits, such as a savings plan for customers with direct deposit, instead of one offer for everyone
04Stays
Act before customers move their money
When a customer's balance and activity drop week after week, Sfere flags them in your CRM for your team and sends them an offer to stay
Also:Consent kept on every profile, and access by role for each team
Book a demo for banking →Real estate and rentals
01Inquires
Answer every inquiry while it is fresh
Inquiries from listing sites, your website and email land on one profile. Sfere sends the matching units within minutes and offers a tour time
02Tours a unit
Follow up the morning after a tour
After a tour, the renter gets the unit's details and the next step. Your team sees who opened them and who went quiet
03Moves in
Offer services in the first weeks after move-in
New tenants get offers for the services people usually need after moving in, such as cleaning or an extra parking space, during their first weeks
04Renews
Start renewals before the lease ends
Sfere starts a renewal journey 60 days before each lease ends, and flags tenants who have not replied so your team can call them
Also:One profile for each tenant across every property you manage
Book a demo for real estate →Start with one goal
Most teams begin with one of these four. Once the profiles are in place, the next goal runs on the same data
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01
Turn visitors into customers
Sfere keeps what each visitor looks at before they sign in. When they do, that history joins their profile, and the first message uses it
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02
Bring customers back more often
We learn how often each customer buys and what they buy together, then time reminders and bundle offers before their usual reorder
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03
Win back customers who go quiet
When a regular falls behind their usual rhythm, Sfere flags them and our team starts a win-back by email, push or WhatsApp
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04
Stop paying for ads that reach buyers
Recent buyers leave your ad audiences once they order, and your best customers become the seed for finding new ones
What each team works with
Marketing builds groups and journeys, engineering connects data, and AI teams read the same profiles
Marketing and growth
Groups, journeys and results in one place
Build customer groups, send journeys by email, push and WhatsApp, and see the revenue each one brought, without waiting on engineering
For marketing → Data and engineeringConnectors, API and a warehouse you own
Ready connectors, a REST API, SDKs and a CLI, with profiles stored in a warehouse your team can query directly
For engineering → AI and agentsCustomer context your models can read
Each profile as structured context that your models and agents read through the API, limited to what the customer agreed to
For AI teams →
Sfere teamEvery sector and every goal runs on the same platform, with the same Sfere team setting it up, meeting you weekly and reporting monthly. Backed by a money-back guarantee
How the platform works →Which sectors does Sfere work with?
Retail and ecommerce, sports teams, media and content, banking and fintech, and real estate and rentals. The same platform and team work for any business whose customers buy, visit or subscribe more than once
Our sector is not on the list. Can we still work together?
Very likely. If your customers leave records in more than one place, such as a store, an app, a website or a CRM, and come back more than once, the same journeys apply. The free data assessment shows what we can do with your data
Can we start with one goal?
Yes. Most teams start with one goal, such as bringing back customers who stopped buying, and add the next one once the profiles are in place
Who does the work?
Our team connects your sources, builds the customer groups and journeys, meets your team every week and sends a report every month with next month's plan. Your team approves the plan and can use the platform directly
Do we have to replace our current tools?
No. Sfere connects to your store, app, CRM, messaging and ad accounts, and sends profiles and groups back to them
Are the examples on this page real customers?
No. The journeys, messages and figures on this page are illustrative. We plan your own journeys with you in the free data assessment
Free data assessment
Start with a clearer picture
In a free assessment, we review your data sources, identify gaps and explore growth opportunities. You leave with clear next steps for your team
- 01Your data mapYour sources, their connections and the gaps between them
- 02Growth opportunitiesWhere your existing audience could create more value
- 03Your first 90 daysClear priorities and written targets to get started