Platform · Sfere Activate · Omnichannel Messaging
One message, every inbox
Sfere Activate sends personalized campaigns across email, push, and WhatsApp: every customer gets the message they want, on the channel they prefer, at the moment that matters most, and the moment they answer, the other channels know to go quiet
The inbox evening
Send it once, watch her answer once
Compose one piece of news and deliver it to Maya's three inboxes, each rendered natively and personalized, then watch what happens the moment she replies: every other channel stands down. Simulated customer, real coordination logic
WhatsApp is her preferred channel: the profile knows
nothing yet: compose and send
nothing yet: compose and send
nothing yet: compose and send
9:14 PM · desk ready: pick the news and send
How omnichannel messaging works
One orchestration engine, multiple channels
Define the message once and Sfere routes each customer to the right channel based on their preferences, history, and behavior: email for depth, push for the live moment, WhatsApp for urgency
Email, push, WhatsApp
Send messages across every channel customers prefer: email for rich content, push for timely alerts, WhatsApp for urgency. One platform drives all three
Personalized at scale
Every message is personalized to the customer: their name, history, preferences, and real-time signals. Bulk messaging that feels one-to-one
Real-time message delivery
Send immediately when conditions are met (a customer shows churn risk or scores high on propensity). Response happens at the right moment, not days later
Detailed engagement metrics
Track opens, clicks, unsubscribes, and conversions per customer per message. See which channels and templates drive the most value for different cohorts
Right channel, right moment
Each customer on the channel they prefer
Customer preferences vary: some prefer email depth, others want WhatsApp urgency, and Omnichannel Messaging respects each one while making sure no customer falls through the cracks. Send once, reach everywhere, with the channel and cadence that works for each person
- Reach customers where they are: different channels for different preferences, one orchestration engine
- Improve deliverability by respecting customer channel preferences and frequency caps
- Increase response by sending the right message at the right moment through the right channel
- Reduce cost per conversion by A/B testing templates, channels, and timing across thousands of customers
One message, every inbox, answered once
Book a walkthrough and we'll send a real campaign to a test profile across email, push, and WhatsApp, then watch the channels coordinate around her reply